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BigCommerce Enterprise Pricing Review: Features, Cost, Pros & Cons

Last updated: September 01, 2023
This article has been written and researched by our expert Avada through a precise methodology. Learn more about our methodology





BigCommerce is one of the most successful eCommerce platforms at the moment. It not only provides a place for online merchants to advertise their products and keep in touch with customers but even large enterprises are expanding their business on this platform.

The BigCommerce Enterprise Pricing plan is catching many businesses’ attention. Want to know why? This article will introduce you to the BigCommerce Enterprise Pricing plan, including how it works, who is its target market and the special features and advantages it will bring to BigCommerce users.

If you are attempting to switch to this specific pricing plan, this is for you!

BigCommerce Enterprise introduction

Specifically designed for large corporations, BigCommerce developed a new version called BigCommerce Enterprise, which includes extra functionality and features for this type of client. Even though it carries a different name, the interface and the core feature-set of BigCommerce Enterprise are similar to the original version. However, there will be a slight change in BigCommerce Enterprise Pricing; it might vary depending on the number of orders instead of fixed-price.

If your online business is handling a high volume of orders on a daily basis, BigCommerce Enterprise improvements will help you out. All the features are enhanced with skills to manage dense website traffic and high conversion rates. Moreover, even the filtered search and inbuilt integrations are also updated with faster processing times.

Since the first day it was born - 2009, BigCommerce Enterprise has attracted many potential customers across the globe: Carluccios, Steinhoff Group, Toyota, or Australia Kodak, and the list goes on. Are you dealing with more than 1 million orders in total? Then BigCommerce Enterprise will be the perfect choice for you. Keep reading for more information!

Pros & Cons of BigCommerce Enterprise

Just like any other eCommerce platforms, there will be both advantageous and disadvantageous points that the customers need to be aware of.

First of all, let’s check out what BigCommerce Enterprise benefits its users:

  • Large companies: The most outstanding feature is that it is designed specifically for corporations with high order-volume.

This means that online merchants will be capable of handling a large number of transactions simultaneously.

  • Scalable and predictable uptime: it can automatically adjust the tools to fit with your business and have a reliable uptime.
  • Customer support: One more thing that makes customers fall in love with BigCommerce Enterprise is that it provides a superior level of customer service. Whenever you have a problem, the customer support team is always willing to help.

Conversely, to receive the combination of these remarkable characteristics, you might have to pay a pretty high amount of money each month. But if your business is growing faster and you have to manage a wide range of customers, this monthly fee will be worth it!

BigCommerce Enterprise review: Pricing

BigCommerce offers its customers 4 pricing plans: Standard, Plus, Pro, and Enterprise. The first three have a stated monthly fee before online customers make their decision. On the other hand, BigCommerce Enterprise Pricing is decided by the size of your business.

BigCommerce Enterprise Pricing Plan

Besides the basic set of features like other pricing plans, the BigCommerce Enterprise Pricing plan adds API support, priority support, express routing, and strategic account management. It is best when working with companies that have annual revenues of more than $400k.

If your business is one of the biggest in the eCommerce industry, you will have access to even more powerful tools provided by the BigCommerce Enterprise Pricing plan:

  • Unlimited API calls: there is no limitation to the total number of requests you can make to improve your server.
  • Modifiable product categories: to help your consumers refine their search results; this tool will allow store owners to adjust their product search filters
  • Diverse lists of price: you can label your products with different price ranges, even for individual customers or wholesalers and retailers.

With multiple advancements, it’s BigCommerce Enterprise Pricing to assist you in dealing with a long line of clients.

BigCommerce Enterprise review: Features

Below is the list of features that the BigCommerce Enterprise Pricing plan will provide you with:

1. Integrations

PIM software, ERP suits, OMS solutions, POS integration, and more. These are only a few of the systems that the BigCommerce Enterprise Pricing plan allows its customers to integrate with. Automated marketing tools will also be offered.

If you have not set up one of the mentioned platforms, BigCommerce Enterprise will solve it. It can quickly integrate any application with your store, thanks to the availability of unlimited API calls.

2. Adjustable SSL

You will get an SSL credential from BigCommerce Enterprise Pricing Plan, which you may have bought from another SSL provider.

3. Customer support

BigCommerce Enterprise Pricing customer support

Knowing that your online business has to deal with many consumers every day, BigCommerce Enterprise Pricing plan customer support is available 24/7 - from messages, emails to live chat and phone.

Additionally, as you are using the most exclusive pricing plan from BigCommerce, you will receive priority assistance. This ensures that your call will be answered by the Senior Technical Support representative within 30 seconds. And the Premium Account Services will give you company guidance about how to thrive.

4. Avoid secure problems

“Secured, reliable” are the two adjectives to describe how safe the BigCommerce Enterprise Pricing plan is. You can hardly find any hacker issues once you update your store with this package. Every system is used in order to protect your business and customers: service uptime, unrestricted cloud-based, multi-layer authentication and DDoS security.

Information leaking is an issue that none of your clients would want. If you can make sure that their data is secured, your conversion rates and profits will experience an increasing trend.

5. Onboarding

With Onboarding, your BigCommerce Enterprise installation time will be decreased by up to 50 percent. The team will present store owners with an action plan to guarantee that it will only take them under 4 months to sell their products to customers. Simultaneously, other on-premise versions can acquire users at least 8 months to finish the setting-up process.

Apart from that, BigCommerce reported that their Enterprise clients can save at least 75 percent on prices and as the result, more than 20,000 customers have moved to BigCommerce Enterprise pricing plan from Magento or Shopify plus.

6. The elasticity in processing transactions

High volume of orders meaning that it is advisable for large companies to equip their own store with a diversified payment gateways. BigCommerce Enterprise accepts payments through Ayden in more than 250 local methods. There will be no transaction fee based on your favorite gateway. Therefore, retailers will have much more flexibility while handling payments and high-end protection against fraud.

BigCommerce Enterprise review: Ease of use

Fortunately, when you enter the BigCommerce Enterprise pricing plan’s dashboard, you will see no difference from the rest of the pricing plans. And the biggest advantage of BigCommerce lies in its dashboard. It is so clean that you can easily customize your online store. So if you have only experienced the basic version of BigCommerce, you now do not have to worry about not knowing how to use this exclusive one.

BigCommerce Enterprise Pricing dashboard

In case you are new to the platform of BigCommerce, before actually setting up your online business, you will get a brief tutorial telling you how to use all the core features appeared on the dashboard. What makes users love about BigCommerce is the way they distribute these features. You can find all the tools on the left toolbar, without any guidance.

BigCommerce Enterprise Pricing plan makes it easy from the beginning - when you create your account to build and adjust your space. Only a click can give merchants permission to add and delete their products from the website. Applying discount codes is the same. You will be allowed to pick the categories you want to discount or set your discount on any particular product.

Above all of those features, the most impressive one is the BigCommerce WYSIWYG (what you see is what you get) tool. Just like its name, without entering any code, you can change both the main colors and banners on your site and even how your goods are displayed in front of your customers’ eyes. But if you want to make more important improvements, you might need to delve into the source code.

In general, most BigCommerce Enterprise Pricing plan’s users feel pretty satisfied with its usage. If you are one of them, remember to check out these cool features!

BigCommerce Enterprise review: Security & Support

Even though security and customer support have been mentioned in the features review section, but in this part you will get an insight into the two most spectacular service brought by BigCommerce Enterprise Pricing plan:

1. BigCommerce Enterprise security level

The built-in DDoS (Distributed Denial of Service) protection will be included in this pricing plan. Usually it costs users a large amount of money in order to have it because it depends on your bank accounts level. The Level 1 PCI DSS 3.2 protection is also accessible with the aim to assure that the payment card business complies completely and secure its information.

2. BigCommerce Enterprise customer service

  • Onboarding: Just like we have discussed before, Onboarding will save your time with setting up your business official on BigCommerce. With the Enterprise pricing plan, you only spend a half of the time when you use the cheaper plans.
  • Fast response: 30 seconds - this is the total amount of time to receive any answers for your questions about the BigCommerce Enterprise pricing plan. Their customer support department will make sure that your store PIN is handy.
  • Expert advice: The Premier Account Service of BigCommerce offers you professional advice on the possibilities, integrations and collaborators so that your business can succeed in the eCommerce industry.

Final thoughts

BigCommerce Enterprise pricing plan will be a perfect solution if you are having troubles with managing too many orders. Paying a little more money will bring you uncountable merits that will help your online store to thrive.

We hope that this review will provide you with the necessary information about the most expensive Bigcommerce pricing plan to help you make better decisions when choosing the right one for your business.

Roger has over 4 years of experience in SEO. While in college, he started learning about SEO and showed a passion for the field. Right after graduation, he embarked on SEO projects and achieved great success. After years of working, he has learned deeply about SEO. Currently, he is the SEO team leader at avada.io

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